01
Patient Support
Existing members — scheduling, biomarker logistics, refills, billing, and pathway questions handled by Member Concierge.
SchedulingRefillsPanel logisticsBilling
2 business days
Smart routing · Concierge-level support
A modern clinical
communication layer.
Not a generic contact form.
Every message entering the oMeds ecosystem is intelligently routed based on intent, urgency, optimization pathway type, and operational priority — connecting members, partners, providers, and clinical professionals to the appropriate team with structured response timelines and provider-reviewed escalation when necessary.
Designed for a nationwide telehealth ecosystem built around clarity, continuity, and operational precision.
HIPAA-aligned Provider-reviewed Structured response infrastructure
Concierge operations
A calm, intentional clinical desk — built for clarity, not queues.
The routing engine
One inbound layer.
Structured downstream dispatch.
Inbound
Member
New patient
Clinical concern
Provider
Partner / Press / Careers
Intake router
Dispatch
Concierge
2dClinical
2d · reviewedPress
2dCareers
2dThe routing layer
Five operational lanes.
One intelligent intake.
Each inquiry is classified at the point of entry and dispatched to the team built to handle it — with a structured response window and a clear escalation pathway when clinical review is required.
02
Clinical Escalation
Reactions, lab concerns, complex cases, and second opinions routed to provider-reviewed clinical triage.
ReactionsLab concernsSecond opinionsP2P referrals
2 business days
Provider-reviewed
03
Partnerships
Gym networks, fitness studios, employers, affiliates, and strategic collaborations across the ecosystem.
GymsStudiosEmployersStrategic
2 business days
04
Careers
Clinical hiring, provider recruitment, operational roles, and medical professional onboarding.
PhysiciansNPs / PAsNursesOperations
2 business days
05
Press & Media
Editorial requests, interviews, speaking, and strategic media — handled by the communications team.
EditorialInterviewsSpeakingBrand
2 business days
Encrypted intake HIPAA-aligned routing Clinical escalation pathway Confirmed response windows
Step 1 of 4
What best describes you?
Pick the closest match. We'll narrow from there.
HIPAA-aligned · No PHI required to start
Direct channels
Prefer email? Reach the team directly.
Member Concierge
Existing members, scheduling, biomarker logistics, billing.
care@omedshealth.com
Concierge response within 2 business days
Clinical Escalation
Reactions, lab concerns, second opinions, P2P referrals.
care@omedshealth.com
Provider-reviewed response within 2 business days
Press & Partnerships
Editorial, partnerships, brand, investor inquiries.
care@omedshealth.com
Response within 2 business days
Careers / Clinical Hiring
Clinical, operations, support, business roles.
care@omedshealth.com
Hiring team response within 2 business days
Prefer to start with data? Order the optional biomarker panel — mailed home, results reviewed by your provider.
Order Panel
From the clinical director
"The patients who came back because nothing actually changed — that's who this line exists for."
Laura Purdy, MD · Clinical Director